![]() Have you ever run the Norton Removal Tool and/or the McAfee Consumer Products Removal Tool?Ħ. Has a Norton application or a McAfee application EVER been installed on the computer since you bought it?ĥ. What, if any, third-party anti-virus application (i.e., not Windows Defender) might be installed?Ĥb. Who manufactured the computer (e.g., Dell HP Acer Lenovo ASUS)?Ĥa. ![]() Did the computer come with Win10 preinstalled, did you do a clean install of Win10, or did you upgrade a Win7 computer or a Win8.1 computer to Win10?ģ. Was the computer sold to you as a brand-new, never-been-used-by-anyone-else computer or as a used (refurbished) computer?Ģ. ![]() Where or from whom did you purchase the computer?ġc. Please answer ALL of the following diagnostic questions by number, preferably without quoting my post:ġa. ![]() " is not a valid Win32 application" errors usually suggest an ongoing infection of some kind. ![]()
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